Privacy Policy
1. About this notice
This privacy and cookie notice explains how Newum Limited (NEWUM) collects and uses personal information through www.newumltd.co.uk, including information submitted through its enquiry form. It applies to website visitors and people making business enquiries.
Newum Limited is the controller of this information. Company number: 17392951. Registered office: 61 Charlotte Street, Birmingham, England, B3 1PX. Privacy enquiries: enquiries@newumltd.co.uk.
2. Information we collect
Identity and contact information, such as your name, company, job title, email address and telephone number.
Enquiry information, including the services or project you ask about, site/location details, timescales and the content of your message.
Communications and follow-up records when we respond to your enquiry.
Technical and usage information, such as IP address, device/browser information, pages viewed, approximate location, session and cookie identifiers, where collected by Wix and Wix Analytics.
Information you choose to provide. Please do not submit special-category, medical, financial-security or other unnecessary sensitive information through the general enquiry form.
3. How and why we use your information
Responding to enquiries and preparing quotations
We use your information to respond to enquiries, clarify your requirements and prepare a quotation or proposal. Our lawful basis is taking steps at your request before entering into a contract and/or our legitimate interests in responding to business enquiries.
Managing prospective client relationships
We use your information to follow up an enquiry and manage prospective client relationships. Our lawful basis is our legitimate interests in operating and developing NEWUM’s commercial business, balanced against your rights.
Protecting the website and maintaining security
We use information to protect the website, prevent misuse and maintain security. Our lawful basis is our legitimate interests in maintaining secure and reliable systems and, where applicable, compliance with a legal obligation.
Understanding website performance
Where you consent, we use Wix Analytics to understand website performance and improve our content. Our lawful basis for using non-essential analytics cookies and similar technologies is consent.
Keeping records and meeting legal duties
We keep appropriate records, establish or defend legal claims and meet legal or regulatory duties. Our lawful basis is compliance with legal obligations and our legitimate interests in accountable business administration.
4. Cookies and Wix Analytics
The website is hosted on Wix. Essential cookies may be used for security, network management and core website functions. These do not require consent where they are strictly necessary.
Wix Analytics may use non-essential analytics cookies or similar technologies to measure visits, sessions and how visitors use the website. These should be activated only after the visitor has made a positive choice through the cookie banner.
Visitors must be able to accept or reject non-essential cookies and later change their choice.
The website should display a cookie/privacy settings control on all pages.
The live cookie list and retention periods are shown in the consent banner, which should be kept updated through a Wix/Usercentrics site scan.
Blocking cookies in a browser may affect some website functions.
5. Who we share information with
Wix, which hosts the website and stores form/visitor information through its platform.
Microsoft 365, used for business email, SharePoint and related administration.
Professional advisers and service providers such as accountants, insurers, legal advisers and IT/security support where necessary.
Clients, principal contractors, suppliers or subcontractors where necessary to assess or respond to a specific enquiry and where lawful.
Regulators, courts, law-enforcement bodies or other authorities where required by law or necessary to protect legal rights.
We do not sell personal information. Service providers may use information only for authorised purposes under their contracts and applicable law.
6. International transfers
Some technology providers may process information outside the United Kingdom. Where UK data-protection law requires safeguards, NEWUM relies on the provider’s applicable adequacy arrangements, approved contractual clauses or other lawful transfer mechanism. Contact us for further information about relevant safeguards.
7. How long we keep information
General enquiries that do not result in work: normally up to 24 months after the last meaningful contact, unless there is a reason to retain them longer or you ask us to delete them and no overriding reason applies.
Successful enquiries and resulting project, contract, safety, quality, financial and correspondence records: for the period required by the contract and applicable legal, tax, insurance and limitation requirements.
Cookie and analytics information: for the period shown in the live cookie-consent tool and the relevant Wix settings.
Information connected with a complaint, dispute, claim, investigation or legal hold: until the matter and any required retention period have concluded.
8. Your rights
Depending on the circumstances, you may have rights to be informed, access your information, correct it, have it erased, restrict or object to its use, and receive certain information in a portable form. You can withdraw cookie consent at any time through the website’s privacy settings. To exercise a right, email enquiries@newumltd.co.uk. We may need proportionate proof of identity.
You may complain to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/. We would appreciate the opportunity to address your concern first.
9. Security and links
NEWUM uses proportionate organisational and technical measures intended to protect information. No internet transmission is completely secure. The website may link to third-party sites; their privacy notices apply when you leave NEWUM’s website.
10. Changes
We may update this notice when the website, services, suppliers or law change. The latest version will be published on this page with its effective date.